You are covered by a 1 year return to base warranty on all hardware items from the date of purchased unless otherwise specified.
Customer Responsibilities: The Customer shall carry out regular back-ups to removable media stored separately from the supported items and carry out other normal system housekeeping routines. Genius Epos shall not be liable for any loss or damage sustained or incurred by the Customer or any third party through loss or spoiling of data resulting from any maintenance activity by Genius Epos required or performed under this Agreement. Genius Epos will use reasonable endeavours to put right any such loss of data or programs, but reserves the right to charge for such.
The Customer remains totally responsible to have adequate virus protection to all parts of the system.
Installation and Setup: When a customer purchases a product from Genius Epos they understand that the price of the product includes the product itself delivery and installation. In the case of Epos systems, Genius Epos will setup the system for the customer to a basic configuration and then ship the system to the client.
This setup does not include,
Entering products, Entering prices, On-site support, Out of hours support
The above services are available at an additional cost.
Training: Training is at the discretion of Genius Epos and is limited to 20 hours (to prevent abuse) and to one member of staff/contact per system unless agreed beforehand.
In the event of extensive training requirements, a service at additional cost can be provided.
Support: Support is given 1 year starting from invoice date on the phone or logmein via internet. Support is given during office hours until specified in a separate service level agreement.
Office Hours: 9am-6pm Monday to Friday & Saturday 10am-4pm excluding public holidays
We are unable to offer support for other companies’ products and can only advice on products that we supply that are installed by our staff.
Return or Cancel Policy: If a customer chooses to return goods back to Genius Solutions & Security, the customer must do so within 7 days of receipt of goods and is subject to a %25 re-stock fee. Goods fee paid to third parties for any modifications made to the software at the customer’s request shall also not be refunded. The customer is responsible for the delivery of the goods to by Genius Epos at customer expense, and only after the goods have been checked by an engineer of by Genius Epos will any payment be agreed upon and released. The goods must be received in original packaging as the goods were originally dispatched or installed, otherwise a return cannot be processed.
If you decide to return the item(s), we require it to be returned to us in the original packaging, with all boxes, leads, discs, adaptors and manuals, so that we are able to sell the system again complete
We will not accept returned items in the following cases.
- You have accidentally damaged the item after delivery or installations
- Misused the item and damaged it
- Tried to open or tamper with the unit in some way
- The item is part of a custom or large order
- Item is not returned in its original packaging
In the event of a return, refunds, credit notes and exchanges can only be made to the card, account or business/person who made the order originally.